Terms of service

Last updated 8 November 2026. These terms apply to your use of Deestro. By signing up you agree to them.

The service

Deestro helps local businesses collect customer reviews, get reply suggestions, publish posts and articles, and track how they show up on Google and AI search. Features depend on the plan you choose.

Free trial

New customers get a 14-day free trial. When the trial ends, billing starts on the Starter plan unless you choose another plan or cancel before the trial ends.

Payments

Plans are billed in advance, monthly or yearly, in Australian dollars through Stripe. There is no setup fee and no long-term contract. No GST is added to our prices.

Refunds

If you are not happy, tell us within 30 days of your first payment and we refund that payment.

Cancelling

You can cancel at any time. Your plan stays active until the end of the period you have paid for.

Your content and reviews

You stay the owner of your business profile and your content. We only ask your real customers for reviews, and we never write or buy fake reviews. Every customer we ask is always offered the public review link. Private feedback is an extra option next to it, never a replacement, and we do not hide or filter public reviews.

Messages to your customers

You are responsible for having permission to contact the customers you add, as required by the Spam Act 2003 (Cth). Every message must make clear who it is from and give a way to opt out.

Health practitioners

If you are a regulated health practitioner, you are responsible for following the AHPRA advertising rules, including the rules on patient testimonials. For health practices we leave review-based posts and replies off unless you decide otherwise.

Third-party platforms

Deestro works with platforms such as Google, Facebook, Instagram and TikTok. Their own rules apply, and we cannot control changes they make.

Results

We work to improve your reviews and visibility, but we cannot promise a particular ranking or result on Google or on AI tools.

Liability

To the extent the law allows, our liability is limited to the amount you paid us in the previous three months. Nothing here limits your rights under the Australian Consumer Law.

Governing law

These terms are governed by the laws of Australia. Questions? Email info@deestro.com.au or use the contact form on our home page.