Questions we get asked
Plain answers about how Deestro works, what it costs and how to get started. Cannot find yours? Ask us.
Do I do the work, or do you?
You can use Deestro on your own, or we can do the work for you. Sign up, connect your Google profile or another integration, and you can start straight away. There are step-by-step guides for each part, and the contact button is there if you need a hand. We never do anything without you. If you would rather not touch it at all, our Done for you service has a real person on our team run it for you, from A$2,510 a month.
What do the agents actually do?
The Review agent asks customers for reviews and writes reply suggestions in your voice. On Starter you send the replies yourself. On Growth, replies are published for you and posts are written for you. On Scale, the Visibility agents also write weekly articles and publish posts on social media.
How long does it take to get started?
Under 5 minutes. After you sign up, you connect your Google profile or another integration and you can start using the software straight away. If you need a hand, use the contact button and we will help you connect. We never do anything without you.
Do I have to write the replies myself?
No. They are written in your tone of voice. Approve them first, or let them go out on their own.
Will AI really name my business?
Nobody can promise that, and we will not. Google and AI tools look at your activity and the whole picture of you on the internet, and that takes time. If your business is new, be realistic: you will not be among the first tomorrow. What we do is everything we can to get you there as fast as possible: fresh reviews, answered reviews and weekly articles built from what customers say. A report arrives every month, so you can see what changed.
What if I have more than one location?
Each location has its own profile, reviews and reports, all in one account. Starter covers one location, Growth up to 3 and Scale 5 or more. Need more or a custom setup? Ask us.
Can I cancel at any time?
Yes. There is no long-term contract. Nothing is charged if you cancel during the free trial. And if you are not happy in the first 30 days after your first payment, we refund it.
Is there a setup fee?
No. There is no setup fee and no contract.
How do I ask customers for reviews?
Add a list of the customers you want to ask, or connect your CRM, and Deestro asks them by email, WhatsApp or SMS. You can also use a QR code that you or your team share with customers in person.
What if I do not have a Google Business Profile?
We can help you create one. It needs a website first, and we can help with that too. This is a separate service and is priced by agreement.
Can you connect something that is not in the system?
In about 99% of cases, yes. Tell us what you use and we will confirm it with you first.
How do I pay?
By card, Google Pay and other methods supported by Stripe. Payments are secure and you can change or cancel your plan at any time.