Privacy policy

Last updated 8 November 2026. This explains how we handle your personal information.

What we collect

Your name, email, phone number and business details; the reviews and performance data from the profiles you connect; and the contact details of customers you ask us to message for reviews. Those customer details are added by your business, and your business confirms it has permission to contact them.

How we use it

To run the service, send review requests, publish replies and posts you approve, report your results, bill you and answer your questions.

Who we share it with

Only the services that help us run Deestro, such as our platform provider, our payment processor (Stripe), the service that delivers messages from our contact form to our inbox (FormSubmit) and the channels you connect (for example Google). We do not sell personal information.

Overseas providers

Some of these providers may store or process information outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure they protect your information.

Keeping it safe

We use reputable providers and access controls to protect your information. We keep it while your account is active and as long as the law requires.

Your rights

You can ask to see, correct or delete your personal information at any time by emailing info@deestro.com.au or using the contact form on our home page. We handle personal information in line with the Privacy Act 1988 (Cth).

Complaints

If you have a privacy concern, email info@deestro.com.au and we will respond. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.